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23. Appendix E – Frequently Asked Questions

Content of this chapter

Appendix E gives answers to frequently asked questions.

23.1. E.1 How to unsubscribe a newsletter recipient?

To unsubscribe a recipient, one of the webservices SetSubscriberBinding, SetSubscriberBindingBulk or " SetSubscriberBindingWithAction (only EMM) is used. The element "status" is set to 3 (unsubscription by EMM user) or 4 (unsubscription by recipient). A table showing all status values can be found in appendix A.1 Subscriber bindings status values.

23.2. E.2 Can a recipient be unsubscribed by DeleteSubscribe or DeleteSubscriberBulk?

The webservices DeleteSubscriber and DeleteSubscriberBulk are not suitable to unsubscribe a recipient from a newsletter. The webservices remove the entire customer data and bindings. To unsubscribe a newsletter, the webservice SetSubscriberBinding, SetSubscriberBindingWithAction (only EMM) or SetSubscriberBindingBulk is used.